APPOINTMENTS

Please, arrive at your appointment on time. For the safety of our clients and our team, our waiting area will not be available at this time.

NO-SHOW & CANCELLATION POLICY

We love our stylists and we know you do too! We also understand that sometimes it is necessary to reschedule or cancel appointments. We kindly ask that you give us a minimum of 24-hour notice to reschedule or cancel your appointment. If the booking was made within the 24-hour period - please notify us at least in the morning of your scheduled appointment day. For all late canceled appointments and for clients who didn’t show up for their appointment, a "Late cancellation/No-show" fee will be incorporated. If an appointment is rescheduled or canceled within the 24-hour period, later in the day (for appointments scheduled within the 24-hour period), or if a client is a “No-Show” for an appointment, we are reserving the right to charge 50% of the services price at your next visit or before scheduling your salon appointment.

IMPORTANT – APPOINTMENTS REQUIRING THREE HOURS AND MORE

We will need extra time for a thorough consultation and proper time to create your new stunning look! A deposit of $100 will be required in order to book your appointment.

TRANSFORMATIONS

Due to the complexity of each individual process and technique for drastic color transformations and lived-in colors, the following price of $100/per hour will be incorporated. Please keep in mind that the duration for these appointments can vary anywhere from 4 to 6+ hours. If you have questions regarding color correction services (that may include Foil Highlights, Babylights, Balayage, Ombré, etc.) consult with a stylist. We offer complimentary color consultations for our guests!

RUNNING LATE

We understand that things happen. However, if you are running more than 15 minutes late, we may need to reschedule your appointment. We will do what we can to get you in as soon as we can.  Please let us know as soon as possible if you’re going to be late.  No-Show & Cancellation Policy may be applied (see above policy).

SERVICE RE-DO POLICY

We strive to offer our clients the highest level of service. If you are having challenges with your cut or color, please let us know within 7 days of your visit and we will be happy to accommodate you with no additional charge.

RETURNS

You can return your products for store credit if they are unopened to Gold Coast Salon, 1106 N Dearborn St, Chicago IL, 60610. You must contact us by email at info@goldcoastsalon.com or call 312-643-0629 to request authorization for the return. A copy of your invoice must accompany your return in order to receive credit.

GIFT CARDS

Our gift cards can be used toward any salon service and for the purchase of retail products. Gift cards are not transferable, may not be returned, may not be redeemed for cash or used to purchase another gift card. Service prices are subject to change. Gold Coast Salon is not responsible for lost or stolen cards.