APPOINTMENTS
By booking an appointment with Gold Coast Salon, you acknowledge and agree to the terms below. Thank you for respecting our time and allowing us to provide the highest level of service to all guests.
We appreciate when you come on time for your appointment. If your stylist is running slightly behind, it is usually due to prior services taking a little longer than expected—such as detailed consultations, color services, or corrective work. We appreciate your patience and will be with you as soon as possible.
NO-SHOW & CANCELLATION POLICY
At Gold Coast Salon, every appointment is reserved exclusively for you. We value both our guests’ time and our team’s time, and we kindly request at least 48 hours’ notice for any cancellations or rescheduling.
A valid credit card is required to secure all reservations.
Cancellations & Rescheduling
Appointments canceled, rescheduled, or modified with less than 48 hours’ notice will incur a fee equal to 50% of the scheduled service(s).
Appointments booked within the 48-hour window are also subject to this policy. Guests are always welcome and encouraged to schedule in advance to secure their preferred time and avoid any fees associated with late changes.
No-Shows
No-shows and cancellations made on the day of the appointment will be charged 50% of the scheduled service(s).
Late Arrivals
If you arrive late and your appointment must be shortened, modified, or rescheduled to accommodate the salon schedule, the cancellation policy applies, and a fee of 50% of the scheduled service(s) will be charged.
Deposits
A 50% deposit is required for hair extensions and select specialty services, including but not limited to balayage, foil highlights, color corrections, keratin treatments, and other extended appointments.
The deposit secures the time and service reserved at booking and is applied accordingly. It is not transferable to alternative or reduced services selected on the day of the appointment.
Deposits are fully refundable when an appointment is canceled or rescheduled with at least 48 hours’ notice.
For cancellations, reschedules, no-shows, or modifications made within 48 hours of the appointment, the deposit will be retained and applied toward the applicable cancellation fee.
Appointment Reminders
As a courtesy, appointment confirmations and reminders are sent via text and/or email. Guests are required to provide and maintain accurate and up-to-date contact information at all times. If a guest opts out of any communication channels, it remains their responsibility to stay informed of their scheduled appointments. Failure to receive, view, or respond to reminders does not waive this policy.
MULTIPLE RESCHEDULING
Any more than 3 late cancelations or no-shows in a 12-months period may result in no longer being able to receive service at Gold Coast Salon.
TRANSFORMATIONS
Due to the complexity of each individual process and technique for drastic color transformations and lived-in colors, the following price of $200+/per hour will be incorporated. Please keep in mind that the duration for these appointments can vary anywhere from 4 to 6+ hours. If you have questions regarding color correction services (that may include Foil Highlights, Babylights, Balayage, Ombré, etc.) consult with a stylist. When you book a color consultation, a complimentary 15-minute consultation is provided. Additional time will be charged and discussed during the consultation.
APPOINTMENT REQUESTS OUTSIDE SALON REGULAR HOURS
For appointments outside of our services providers regular scheduling hours, a rate of 1.5 x original service price will be implemented.
SERVICE ADJUSTMENT POLICY
We strive to offer our clients the highest level of service. If you are having challenges with your cut or color, please let us know within 7 days of your visit and we will be happy to accommodate you with no additional charge. This does not include additional products or services to change the look or add to the look. For instance, if you wanted blonde and now think it is too bright and want to add lowlights, this would be a charge.
RETURNS
You can return your products (within 30 days of purchase) for store credit if they are unopened to Gold Coast Salon, 1106 N Dearborn St, Chicago IL, 60610. You must contact us by email at info@goldcoastsalon.com to request authorization for the return. A copy of your receipt must accompany your return in order to receive credit. Credit cards refunds: please check with your bank terms and regulations, the refund should reflect in your bank account within a few business days.
GIFT CARDS
Our gift cards can be used toward any salon service. Gift cards are not transferable, may not be returned, may not be redeemed for cash or used to purchase another gift card. Service prices are subject to change. Gold Coast Salon is not responsible for lost or stolen gift card.