APPOINTMENTS

Please, arrive at your appointment on time. For the safety of our clients and our team, our waiting area will not be available at this time.

NO-SHOW & CANCELLATION POLICY

We make every effort to remind you of your reservation prior to your scheduled date. However, we kindly ask you to inform us if you're unable to keep your reservation at least 24 hours prior to its scheduled date and time. If you cancel or change your scheduled reservation without providing us this 24 hour notice, we reserve the right to charged a No-Show/Late Cancelation fee of 50% of your scheduled service. Please note, if the booking was made within the 24-hour period - kindly notify us at least by 9:00am of your scheduled appointment day! For all clients who didn't show up for their appointment, a No-show fee may be incorporated. We require a valid credit card on file for purposes of guaranteeing your reservation. *Please be sure to provide us with updated emails and phone numbers. 

IMPORTANT – APPOINTMENTS REQUIRING THREE HOURS AND MORE

We will need extra time for a thorough consultation and proper time to create your new stunning look! A deposit of $100 will be required in order to book your appointment.

TRANSFORMATIONS

Due to the complexity of each individual process and technique for drastic color transformations and lived-in colors, the following price of $100+/per hour will be incorporated. Please keep in mind that the duration for these appointments can vary anywhere from 4 to 6+ hours. If you have questions regarding color correction services (that may include Foil Highlights, Babylights, Balayage, Ombré, etc.) consult with a stylist. We offer complimentary color consultations for our guests!

APPOINTMENT REQUESTS OUTSIDE SALON REGULAR HOURS

For appointments outside of our services providers regular scheduling hours, a rate of 1.5 x original service price will be implemented!

RUNNING LATE

We understand that things happen. However, if you are running more than 15 minutes late, we may need to reschedule your appointment. We will do what we can to get you in as soon as we can.  Please let us know as soon as possible if you’re going to be late.  No-Show & Cancellation Policy may be applied (see above policy).

SERVICE RE-DO POLICY

We strive to offer our clients the highest level of service. If you are having challenges with your cut or color, please let us know within 7 days of your visit and we will be happy to accommodate you with no additional charge.

RETURNS

You can return your products (within 30 days of purchase) for store credit if they are unopened to Gold Coast Salon, 1106 N Dearborn St, Chicago IL, 60610. You must contact us by email at info@goldcoastsalon.com or call 312-643-0629 to request authorization for the return. A copy of your invoice must accompany your return in order to receive credit. Credit cards refunds: please check with your bank terms and regulations, the refund should reflect in your bank account within a few business days.

GIFT CARDS

Our gift cards can be used toward any salon service and for the purchase of retail products. Gift cards are not transferable, may not be returned, may not be redeemed for cash or used to purchase another gift card. Service prices are subject to change. Gold Coast Salon is not responsible for lost or stolen cards.